E-Commerce Voice Agent Template
Complete voice agent for online retail businesses — product sales, recommendations, and cart assistance. Based on the Otto (DIY Warehouse) implementation.
Deployment Time: 30-60 minutes
Agent Capabilities
- Search product catalog by keywords and filters
- Provide product recommendations based on use case
- Answer product specification questions
- Compare products side-by-side
- Guide customers to add items to cart
Business Impact
- Increase conversion rates (15-25% lift)
- Higher average order value through smart recommendations
- Reduce cart abandonment
- 24/7 product expertise
Core Tools
search_products
Search catalog by keyword, category, and price range with faceted filtering.
get_product_details
Retrieve full specifications, reviews, and inventory status for a specific product.
compare_products
Generate side-by-side comparison of 2-3 products highlighting key differences.
Agent Personality
Tone: Helpful, knowledgeable, practical — like a trusted workshop expert
Style: Plain language explanations, enthusiastic about matching customers with the right products
Customization
- Connect to your product API or e-commerce platform (Shopify, WooCommerce, custom)
- Adjust product categories and filters
- Customize recommendation logic
- Configure cart integration (optional)
Expected Results
- 15-25% conversion lift for voice-assisted sessions
- 20-30% higher average order value
- 4-7 minute average session duration
Next Steps
See Full Example
Study Otto's complete implementation with code samples
Deploy Template
Download configuration and customize for your product catalog